Refund and Returns Policy

Thank you for choosing to shop with 804 by Kolachi. We value your satisfaction and want to ensure a smooth experience with our products and services. Please take a moment to review our comprehensive Return and Refund Policy, designs to address your concerns and provide clarity on our procedures.

Interpretation and Definitions:

Interpretation:
Terms capitalized herein shall have the meanings prescribes under this policy.

Definitions:

• Company: Refers to 804 by Kolachi.
• Goods: Denotes the items available for purchase through our Service.
• Orders: Signify your requests to procure Goods from us.
• Service: Represents our Website, accessible at https://804bykolachi.com/
• Website: Refers to our online platform, 804 by Kolachi.
• You: Encompasses individuals or legal entities accessing or utilizing our Service.

Your Order Cancellation Rights: We understand that circumstances may change, and you may need to cancel your order. Therefore, you are entitles to cancel your Order within 7 days of receiving the Goods, without providing any specific reason.

The cancellation deadline is 7 days from the receipt of the Goods or from the date a third party, other than the carrier, takes possession of the delivers product.

To exercise your right to cancel, please notify us through one of the following channels:

• By Phone: +92 332 4139081

Upon receipt of your cancellation request, we will reimburse you within 14 days from the date we receive the returns Goods. Refunds will be processes using the original payment method, and you will not incur any additional fees.

Conditions for Valid Returns:

We strive to ensure a seamless return process for our customers. To facilitate a smooth experience, please review the following conditions which render a return valid:

Returns within a Seven-Day Period:

• We accept returns initiated within 7 days of receiving the Goods. This allows ample time for you to assess your purchase and decide whether it meets your expectations.
• Please note that returns beyond this stipulates timeframe cannot be accommodates. We encourage you to promptly review your order upon receipt to expedite any necessary returns.

Acceptable Conditions for Return:

Only articles that are unuses, damages, or defective will be accepts for return.

• Unuses Items: Products that have not been uses, worn, or alters in any way since receiving them are eligible for return.
• Damage Items: Goods that arrive in a damage or defective condition qualify for return. Please report any damages promptly upon receipt to facilitate the return process.
• Defective Items: Products that exhibit manufacturing defects or fail to function as intending are eligible for return. We prioritize the quality of our offerings and aim to rectify any defects promptly.

Original Packaging Requirement:

To qualify for return, Goods must be returning in their original packaging. This ensures that the items are adequately protected during transit and maintains their condition for resale.

Exclusion of Certain Goods:

Please be aware that certain items are exempt from our return policy. These include:

• Customized or personalized Goods tailored to your specifications.
• Perishable or expired items, or those with a limited shelf life.
• Products unsuitable for return due to hygiene reasons, if unsealed after delivery.
• Goods that have been inseparably mixed with other items post-delivery, rendering them unsuitable for return.

We value transparency and aim to provide clear guidelines for our return process. By adhering to these conditions, we ensure fairness and consistency in handling returns. Should you have any questions or require further clarification regarding the eligibility of your return, please do not hesitate to reach out to our customer service team.

We reserve the right to decline returns that do not adhere to the above conditions.

While returning the Goods, we recommend using a tracked and insured shipping service. We cannot be held liable for any damage or loss during return transit. Refunds will only be processed upon confirmation of receipt of the returned Goods.

Gifts: If the Goods were marked as a gift during purchase and directly shipped to you, you will receive a gift credit equivalent to the returned item’s value. Upon receipt of the returned product, a gift certificate will be issued to you.

If the Goods were not marked as a gift during purchase, or if the gift giver arranged for the Order to be shipped to themselves before gifting it to you, the refund will be issued to the original purchaser.

Additional Information:

Returns within the initial seven-day period are accepted. However, we are unable to accommodate returns beyond this timeframe. We prioritize your satisfaction and aim to address any concerns promptly and effectively.

Contact Us:

If you have any queries or require further clarification regarding our Returns and Refunds Policy, please feel free to contact us:

• By Phone: +92 332 4139081

Your feedback is valuable to us, and we are committed to providing exceptional customer service.

Thank you for your trust in 804 by Kolachi.